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You are here: Home > Returns & Exchanges

RETURN POLICY:

All items purchased from Dogsmartway.com may be returned either to our customer services Room 1-1-608 ,108# Dongheng GuoJi Building, East 5 sect YiHuan Road, JingJiang District,ChengDu,SiChuan 610041,P.R. China or to the specific address within 15 days of receiving it

Merchandise Conditions All Item(s) must be unused, unworned, unwashed, same condition as received, and must have original plastic bag on.

Damaged by shipping If an item is damaged through shipping, we will gladly replace it provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the original package and we will send you the same merchandise back at no extra charge as quickly as possible.

Reshipping, Cancelled orders and Refused Orders All refused/returned orders will result in a 15% restocking charge, plus shipping cost that were incurred (shipping charges are not refundable).

Return Procedures:
-Include the original Invoice or Packing slip.Indicate your return reason and contact information as well 
-Wrap item(s) securely in either our shipping container or one similar and tape closed. -For your protection, we recommend that you get a receipt from shipper/mailer and insure your package for the amount of the value.

Exchange Size(s):
-Follow the Return Procedures. (see above)
-Merchandise Conditions must be in the same condition as received.
-Shipping charges will be re-billed to you.
-Please indicate the correct size write on the original invoice from the package when you received.
-Once we receive the re-shipping payment, we will ship the new correct size to you as soon as we can.

Returns should be sent to: 
Yi Lan
Room 1-1-608 ,108# Dongheng GuoJi Building, East 5 sect YiHuan Road, JingJiang District,ChengDu,SiChuan 610041,P.R. China
TEL: 8628-8440-0262
FAX: 8628-8440-0262




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